When Being Polite Confuses

Me answering the phone: “Hello. Veronica speaking. How may I help you?”

Bill Collector: “Yes, I’m looking for Veronica.”

Me: “This is she. How may I help you?”

Bill Collector: “Um…excuse me?”

Me speaking slower: “How may I help you?”

Bill Collector: “I’m with _______?”

Me: “OK. How may I help you?”

Bill Collector: “I’m calling about your balance?”

Me: “And what is it?”

Bill Collector: “I’m calling to talk about your overdue balance.”

Me: “Yes, I understand that. What is it you would like to know?”

At this point I think she finally figured out that I was actually being polite and attentive and was waiting for her to get to the point. We resolved the matter amicably.

First I laughed my butt off afterward because of how absurd it was. I mean, I was being polite and used my nice tone of voice and everything. She acted like she didn’t know how to respond.

 

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