Me answering the phone: “Hello. Veronica speaking. How may I help you?”
Bill Collector: “Yes, I’m looking for Veronica.”
Me: “This is she. How may I help you?”
Bill Collector: “Um…excuse me?”
Me speaking slower: “How may I help you?”
Bill Collector: “I’m with _______?”
Me: “OK. How may I help you?”
Bill Collector: “I’m calling about your balance?”
Me: “And what is it?”
Bill Collector: “I’m calling to talk about your overdue balance.”
Me: “Yes, I understand that. What is it you would like to know?”
At this point I think she finally figured out that I was actually being polite and attentive and was waiting for her to get to the point. We resolved the matter amicably.
First I laughed my butt off afterward because of how absurd it was. I mean, I was being polite and used my nice tone of voice and everything. She acted like she didn’t know how to respond.
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